:root{--bg:#f3f6f4;--surface:#fff;--ink:#182522;--muted:#6d7b77;--line:#dbe5e1;--brand:#1d665b;--brand-dark:#143f3a;--brand-soft:#e1f0ec;--accent:#e4a64b;--accent-soft:#fff2d9;--danger:#b34850;--danger-soft:#fae7e8;--blue:#416b88;--blue-soft:#e7f0f6;--shadow:0 12px 35px rgba(25,54,48,.1);font-family:Inter,"Segoe UI",Arial,sans-serif;color:var(--ink)}*{box-sizing:border-box}html{background:var(--bg)}body{margin:0;background:var(--bg);font-size:14px;line-height:1.4}button,input,select,textarea{font:inherit}button,a{ -webkit-tap-highlight-color:transparent}.hidden{display:none!important}.btn{border:1px solid transparent;border-radius:7px;padding:10px 14px;font-weight:750;cursor:pointer;transition:background .15s,border-color .15s,transform .15s;display:inline-flex;align-items:center;justify-content:center;gap:7px;text-decoration:none;white-space:nowrap}.btn:hover{transform:translateY(-1px)}.btn:focus-visible,.chip:focus-visible,.nav-item:focus-visible,.quick-action:focus-visible,.close:focus-visible{outline:3px solid #93cfc2;outline-offset:2px}.btn.primary{background:var(--brand);color:#fff}.btn.primary:hover{background:#155248}.btn.ghost{background:#eef3f1;color:#3b4d48;border-color:#e1e9e5}.btn.ghost:hover{background:#e3ece8}.btn.wide{width:100%;padding:13px}.btn.small{padding:7px 10px;font-size:12px;border-radius:6px}.eyebrow{text-transform:uppercase;letter-spacing:.11em;color:var(--muted);font-size:10px;font-weight:850}.login-page{min-height:100vh;display:grid;grid-template-columns:1fr 460px;gap:8vw;align-items:center;padding:8vw;background:var(--brand-dark)}.login-brand{color:#fff;display:flex;align-items:flex-start;gap:15px;font-size:25px;max-width:420px}.login-brand span,.sidebar-brand 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@media(max-width:1100px){.dashboard-layout{grid-template-columns:1fr}.day-sidebar{display:grid;grid-template-columns:1fr 1fr;gap:17px}.quick-panel{margin-top:0}.shift-strip{grid-template-columns:repeat(2,1fr)}.dashboard-lower{grid-template-columns:1fr}.report-summary{grid-template-columns:repeat(3,1fr)}.control-grid{grid-template-columns:repeat(2,1fr)}}
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